Before You Write To Us
Questions
What is The Murder House Snail Mail Club?
It is a monthly subscription. Once a month, one sealed envelope is postmarked from the house and mailed to you. Inside are letters from the house and from the souls still in it, a page from the Bible found hidden in its walls, an original art print, a playlist for after dark, relics gathered from the rooms, an affirmation card and a gift chosen by the house itself. Every dispatch is a limited edition and no two months are ever the same.
When does my first envelope arrive?
Your first envelope ships on the 15th of the month. After that your subscription renews on the 10th and the envelope that follows it ships on the 15th. Subscribers receive one snail mail envelope per month.
How much does the subscription cost?
It is $19.50 US dollars per month, with duties and taxes already included. Postage within the USA is free. Mailing outside the USA costs an additional $1.00 per month, added at checkout.
Can I pause or cancel my subscription?
Yes. You can pause or cancel it yourself at any time from your account. There is no notice period and no cancellation fee. A change made before the 10th of the month takes effect before the next payment is taken.
Do you mail outside the USA?
Yes, we mail worldwide. Postage outside the USA is an additional $1.00 per month, and duties and taxes are already included in the subscription price, so nothing further is owed when your envelope arrives.
How long does delivery take?
Within the USA an envelope usually arrives 3 to 7 business days after it is dispatched. International envelopes usually take 10 to 21 business days, depending on your national postal service and customs handling.
Is the mail tracked?
No. Each dispatch is sent as ordinary letter mail so that it arrives the way it is meant to, sealed and postmarked, rather than as a parcel. If your envelope has not arrived within 21 days of its dispatch date, write to us and we will send it again at no cost.
What if my envelope arrives damaged?
Write to us within 14 days of receiving it with your name, your order number and a photograph. We will replace the affected items at no cost where replacements remain available, or refund that month's payment where they do not.
How do I change my delivery address?
You can update your address in your subscription account at any time. A change made before the 10th of the month applies to that month's envelope. After the 10th the mailing labels are already printed, so the change applies from the following month.
How quickly will you answer my message?
We read messages in the order they arrive and reply as soon as we can. You can reach us at contact@themurderhousewife.com at any hour, though the house prefers the evening.
When does the shop open?
Candles, crystals, curated home goods, collectibles and dark curiosities are being prepared now and will be added to the shop in the months ahead. Subscribers hear about every release before anyone else.
Is the house real?
Yes. The Rosenheim Mansion was built in 1908 and it still stands. Everything you receive is written, printed and sealed inside it.

